SHIPPING

It is our goal to offer same-day processing on orders received by 2:00 p.m. in our time zone; such orders will be shipped the next business day. We ship all orders within Canada primarily via Purolator. Estimated shipping time can range from 2 to 10 business days, depending on your location, when you place your order (day or season), and the type of Purolator delivery service selected. We cannot be responsible for delivery transit times. Shipping charges and applicable taxes will be added to the total of the order during checkout.

Note to customers outside of Canada: Orders shipped internationally may be subject to additional fees such as duties, taxes, or brokerage charges imposed by your country. Buyers agree to assume all responsibility for such charges. We cannot be responsible for any import fees levied by your country. Please review potential charges before placing your order. Estimated international shipping time is 10–14 business days, but this may vary.

ORDER CHANGES & CANCELLATIONS

Due to the way our system processes orders, orders cannot be changed online once placed. If you need to change or cancel your order, please contact us using our Contact form. Cancellation notice must be given within 2 hours of placing your order.

RETURN POLICY

To facilitate an easy, enjoyable experience for all our customers, we stand behind every product we sell. If you are not fully satisfied with your purchase for any reason, please let us know. We will do everything we can to make it right, including helping to troubleshoot issues or issuing an exchange or refund. Items returned for exchange or refund must be received within 30 days of receipt. Products should be returned in their original packaging.

You can request an exchange or a refund by visiting the Returns page on our website and requesting a Return Merchandise Authorization (RMA) number. We will issue an RMA or follow up for additional details regarding your request. An RMA number must be obtained prior to returning any item.